Privacy Policy
Your trust is our priority.
We are committed to protecting your privacy and handling your personal information.
At Smart Electrical Contractors ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect personal information including:
- Your name
- Phone number
- Email address
- Property or service address
- Billing information
- Details about the services you request
- Any information you provide through our website, email, phone, or enquiry forms
2. How We Use Your Information
We collect and use your information to:
- Provide quotations and electrical services
- Communicate regarding appointments and projects
- Process invoices and payments
- Comply with legal and regulatory obligations
- Improve our services and customer experience
- Respond to enquiries and support requests
3. Sharing Your Information
We do not sell your personal information.
Your information may be shared with:
- Employees and subcontractors involved in delivering our services
- Professional advisers (such as accountants or legal advisers)
- Government authorities where required by law
- Third-party service providers who assist with website hosting, payment processing, or business operations
All third parties are expected to protect your information appropriately.
4. Website Analytics & Cookies
Our website may use cookies and analytics services to improve functionality and understand how visitors use our website.
These technologies may collect information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
You can disable cookies through your browser settings if you prefer.
5. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Alteration
While we strive to safeguard your information, no online transmission or storage method is completely secure.
6. Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date.
To make a request, please contact us using the details below.
7. Retention of Information
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal and accounting obligations
- Resolve disputes
- Enforce our agreements
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Smart Electrical Contractors
Phone: 0412 603 228
Email: contact@smartelectrical.com.au
Address: 251a Princes Hwy, Bulli NSW 2516